Privacy Policy

1. Who We Are

Gentlr is operated by Pleasant Secret Labs ("we", "us", "our"). We are the data controller responsible for your personal data.

Contact:
Email:

2. Data We Collect

2.1 Account Information

When you create an account, we collect:

Email address
First and last name
Company name (optional)
Password (stored securely hashed)

2.2 Usage Data

When you use our transformation service, we collect metadata about your usage:

Collected	NOT Collected
Message type (Slack, Email, WhatsApp)	❌ Your original message text
Transformation options selected	❌ The transformed output text
Message length (character count only)	❌ Message content
Improvement percentages	❌ Personal information in messages
Target language (if translation used)
Timestamp

        Important: We do NOT store the actual content of your messages in our database. Your message text is processed in real-time and not retained by us.
      

2.3 Payment Information

Payment processing is handled by third-party providers (Apple App Store, Google Play, or Stripe via RevenueCat). We do not store your credit card details. We only receive:

Subscription status (active/expired)
Subscription type
Transaction identifiers

3. How We Use Your Data

We use your data for the following purposes:

Purpose	Legal Basis (GDPR)
Provide the transformation service	Contract performance
Manage your account	Contract performance
Process payments	Contract performance
Show you usage statistics and insights	Legitimate interest
Improve our service	Legitimate interest
Respond to support requests	Legitimate interest
Comply with legal obligations	Legal obligation

We do not sell your personal data to third parties.

4. Data Sharing & Third Parties

We share data with the following service providers who help us operate Gentlr:

4.1 Anthropic (Claude AI)

Your message text is sent to Anthropic's Claude API for transformation processing.

What they receive: Your message text (temporarily)
Retention: Up to 30 days for safety monitoring
Training: Anthropic does NOT use API data to train their AI models
Privacy Policy: anthropic.com/privacy

4.2 Supabase

Our database and authentication provider.

What they store: Account info, usage metadata
Location: United States
Privacy Policy: supabase.com/privacy

4.3 RevenueCat

Manages subscriptions across app stores.

What they receive: User ID, subscription status
Privacy Policy: revenuecat.com/privacy

4.4 Netlify

Hosts our web application.

What they receive: Standard web server logs (IP address, browser type)
Privacy Policy: netlify.com/privacy

5. Data Retention

Data Type	Retention Period
Account information	Until you delete your account
Usage statistics	Until you delete your account
Message content (at Anthropic)	Up to 30 days
Payment records	As required by law (typically 7 years)

6. Cookies

We use cookies and similar technologies for the following purposes:

6.1 Essential Cookies

Required for the app to function. These cannot be disabled.

Authentication cookies: Keep you logged in (set by Supabase)
Session cookies: Maintain your session state

6.2 Preference Cookies

Language preference: Remember your UI language choice

We do not use advertising or tracking cookies.

Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies will prevent you from using Gentlr.

7. Your Rights

Depending on your location, you have the following rights:

All Users

Access: Request a copy of your personal data
Deletion: Request deletion of your account and data
Correction: Update or correct your information

EU/UK Residents (GDPR)

Data Portability: Receive your data in a structured format
Restriction: Request limited processing of your data
Objection: Object to processing based on legitimate interest
Withdraw Consent: Where processing is based on consent
Lodge a Complaint: With your local supervisory authority

California Residents (CCPA/CPRA)

Know: What personal information we collect
Delete: Request deletion of your data
Opt-Out: Of sale of personal information (we don't sell data)
Non-Discrimination: Equal service regardless of privacy choices

        To exercise your rights: Email us at  with your request. We will respond within 30 days (or sooner as required by law).
        
      

8. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States, where our service providers are located.

For EU/UK users: We ensure appropriate safeguards are in place, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Service providers certified under recognized frameworks

9. Children's Privacy

Gentlr is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the new policy on this page
Updating the "Last updated" date
Sending an email notification for material changes

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Pleasant Secret Labs

Email:
Subject Line: Privacy Inquiry - Gentlr

We aim to respond to all inquiries within 48 hours.